Here are some of the questions we are often asked. Can’t find what you’re looking for?
If it’s not answered below, please get in touch with us here. We’re happy to help.
ABPM
ABPM FAQs
Why Use Ambulatory Blood Pressure Monitoring?
Diagnosing and treating hypertension is serious business, and as research shows, ABPM is far superior to other testing available to clinicians. ABPM provides valuable diagnostic information that in-clinic and home blood pressure monitoring systems are incapable of measuring including:
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BP variability and a more accurate estimation of true blood pressure
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Overnight changes in blood pressure (dipper status)
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Morning surges in blood press
In general, ABPM is recognized in the medical community as a valuable tool for supporting the management of appropriate pharmacologic treatment as well as the assessment of:
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"White coat” hypertension, when elevated blood pressure measurements are recorded in the physican’s office environment while blood pressure readings outside the physician’s office are within a normal range.
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Resistant hypertension, when multiple anti-hypertensive medications fail to adequately control high blood pressure.
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Masked hypertension, when in-office measurements fall within an acceptable range, but the mean blood pressure is actually above the acceptable range.
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Hypotensive symptoms with hypertensive medications.
The diagnostic test begins with fitting a patient with a portable monitor and BP cuff. The patient leaves and returns the next day. Over this period of time, the monitor takes measurements periodically as programmed by the clinician, generally each 15-30 minutes during awake hours and 30-45 minutes during sleeping hours.
Utilizing our ABP monitor - Oscar 2 or Oscar 2 with SphygmoCor Inside - the patient returns and these measurements are transferred to a computer where they can be easily viewed and documented in a report using the AccuWin Pro™ software. You are then able to see the full picture when it comes to assessing blood pressure and diagnosing hypertension in your patient. The results of ABP monitoring provide the most comprehensive representation of a patient’s complete blood pressure profile.
When the complete picture is what you need, we are here to provide you with just that. Our ABPM devices don’t miss a step – so you won’t either.
end faq
Oscar 2 FAQs
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How do I register my Oscar 2?
To register, please fill out the product registration card provided with your SunTech® Product. You can also register by filling out our online product registration form under the Products Section of this website.
Does the Oscar 2 or its cables contain Latex?
All of our products, including the Oscar 2, hoses and cables, do not contain any Latex.
How do I turn the unit on/off?
To turn ON, press and hold the start/stop button until you hear a series of 3 quick beeps. To turn OFF, press and hold the start/stop button until you hear a series of five beeps.
end faq
Which operating systems are compatible with AccuWin Pro (AWP)?
Windows 8.1, Windows 7 (32 or 64 bit) or XP
Can AccuWin Pro (AWP) export data to be used in a spreadsheet or database?
The AccuWin Pro software can export data to be used in a spreadsheet or database. Use the File >> Export function. This feature allows you to export reports either in ASCII or GDT output which is useful when the data will be merged with a database. GDT is a format commonly used to share computer medical records. The export function is flexible enough to allow users to choose various delimiters and to export only the data of interest.
Does SunTech's AWP software allow for sending reports by e-mail?
The AccuWin Pro v4v software can send reports by email. The AccuWin Pro v4 software has a feature allowing you to email files from within AccuWin Pro v4 to other AccuWin Pro v4 users.
How do I get my AWP software to work with my office EMR software?
AccuWin Pro v4 has a one button operation to create patient reports in PDF format. PDF files of patient reports can then be placed into the patient's folder for most EMR systems. This allows viewing of a patient's report without the need for AccuWin Pro.
I can’t get my computer to communicate with my monitor. Or, when trying to program or retrieve data, I receive the error, “Cannot communicate with ABP device.” How do I fix this?
Check the hardware settings under Monitor, then Configure port. Insure that Serial Port is set to USB and ABP Device is set to Oscar 2.
- Ensure the Oscar 2 has fresh batteries.
- Ensure that another device, such as a Holter monitor, is not connected to the specified port. Remove the device or change the serial port for your Oscar 2 to a port that is not being used.
- Check that the Oscar 2 is connected. After you have changed the settings, connect your Oscar 2 device and select Test Port to confirm that the computer and monitor are communicating.
In which languages is AWP available?
AccuWin Pro v4 is available in English. More languages will be released in the near future.
What if I don’t have SQL Express on my computer?
The following permissions are needed for the SQL Express installer to work:
- SeBackupPrivilege
- SeDebugPrivilege
- SeSecurityPrivilege
end faq
Accuwin Pro FAQs
Which operating systems are compatible with AccuWin Pro (AWP)?
AWP software will run on Windows operating systems only. AWP is compatible with Windows 7 SP1 (32- and 64-bit), Windows 8 (32- and 64-bit) and Windows 10 (32- and 64-bit).
Can AccuWin Pro (AWP) export data to be used in a spreadsheet or database?
The AccuWin Pro software can export data to be used in a spreadsheet or database. Use the File >> Export function, AccuWin Pro can be exported into an ASCII text file for use by most spreadsheet and database programs. The export function is flexible enough to allow for only data of interest and be exported and various of delimiters can be chosen.
Does SunTech's AWP software allow for sending reports by e-mail?
The AccuWin Pro software can send reports by email. The AccuWin Pro v4 software has a feature allowing you to email AWP files from within AccuWin Pro to other AccuWin Pro users. All AWP files from any of our AccuWin software products can be sent via email and be opened with the corresponding AccuWin program that originally downloaded them.
How do I get my AWP software to work with my office EMR software?
AccuWin Pro v4 has a one button operation to create patient reports in PDF format. PDF files of patient reports can then be placed into the patient's folder for most EMR systems. This allows viewing of a patient's report without the need for AccuWin Pro.
AccuWin Pro supports GDT and has a configurable XML output which can be used with HL7 systems. Contact SunTech for more information.
I can’t get my computer to communicate with my monitor. Or, when trying to program or retrieve data, I receive the error, “Cannot communicate with ABP device.” How do I fix this?
- Ensure the Oscar 2 w/ SphygmoCor Inside has battery power.
- Ensure only 1 Oscar 2 M250 device is connected to the computer
- Reinstall AccuWin Pro to ensure the correct driver is installed.
- Check that the appropriate ABP device is connected. After you have changed the settings, connect your ABP device and select Test Port to confirm that the computer and monitor are communicating.
In which languages is AWP available?
AccuWin Pro is available in English, French, Italian, German, Spanish, Dutch, Czech, Polish, Turkish, Chinese and Portuguese. All of the languages are available in the software installer included in some Oscar 2 systems.
end faq
Orbit BP Cuff FAQs
Why is it important to use the correct size cuff on my patients?
SunTech Medical Cuffs are designed to meet the AAMI (Association for the Advancement of Medical Instrumentation) clinical standards for blood pressure cuffs. These standards were devised in order to ensure adequate pressure on the artery of the upper arm, which is necessary to produce an accurate blood pressure measurement. If a cuff is used on an arm larger than the specified range, the resulting reading will be falsely high. If a cuff is used on an arm that is smaller than the specified range, the resulting reading will be falsely low.
How do I clean the Orbit™ Cuff?
Please refer to the instructions for use.
end faq