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Introducing the new… SunTech Resource Support Center

In an effort to meet your needs to have up-to-date, helpful information at your fingertips, we’ve created the new SunTech Resource Support Center. Here, we’ve gathered all of the information we think you may find most helpful to have available to you at-a-glance, and placed it together in one, easy-to navigate system.

Take a quick look at the menu below, and simply select the link that you feel will get you to the information you need most! It’s just another way that SunTech Medical is The Difference in Clinical Grade – for YOU!

SunTech Resource Support Center Guide:

 

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Document Library

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Training & Tutorials

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FAQs

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Additional Resources

 

 

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Please feel free to contact us directly with your questions or requests anytime! Here’s how…

Email us directly with your questions and we will respond promptly with an answer.

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You may also reach us at our US offices via phone from 8:00am – 5:00pm EST at the numbers listed below:

For full contact information for our office in the United States, the United Kingdom and China, please click here.

Here are some of the questions we are often asked. Can’t find what you’re looking for?
If it’s not answered below, please get in touch with us here. We’re happy to help.

ABPM

ABPM FAQs

Why Use Ambulatory Blood Pressure Monitoring?

Diagnosing and treating hypertension is serious business, and as research shows, ABPM is far superior to other testing available to clinicians. ABPM provides valuable diagnostic information that in-clinic and home blood pressure monitoring systems are incapable of measuring including:

  • BP variability and a more accurate estimation of true blood pressure

  • Overnight changes in blood pressure (dipper status)

  • Morning surges in blood press

In general, ABPM is recognized in the medical community as a valuable tool for supporting the management of appropriate pharmacologic treatment as well as the assessment of:

  • "White coat” hypertension, when elevated blood pressure measurements are recorded in the physican’s office environment while blood pressure readings outside the physician’s office are within a normal range.

  • Resistant hypertension, when multiple anti-hypertensive medications fail to adequately control high blood pressure.

  • Masked hypertension, when in-office measurements fall within an acceptable range, but the mean blood pressure is actually above the acceptable range.

  • Hypotensive symptoms with hypertensive medications.

The diagnostic test begins with fitting a patient with a portable monitor and BP cuff. The patient leaves and returns the next day. Over this period of time, the monitor takes measurements periodically as programmed by the clinician, generally each 15-30 minutes during awake hours and 30-45 minutes during sleeping hours.

Utilizing our ABP monitor - Oscar 2 or Oscar 2 with SphygmoCor Inside - the patient returns and these measurements are transferred to a computer where they can be easily viewed and documented in a report using the AccuWin Pro software. You are then able to see the full picture when it comes to assessing blood pressure and diagnosing hypertension in your patient. The results of ABP monitoring provide the most comprehensive representation of a patient’s complete blood pressure profile.

When the complete picture is what you need, we are here to provide you with just that. Our ABPM devices don’t miss a step – so you won’t either.

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Oscar 2 FAQs

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How do I register my Oscar 2?

To register, please fill out the product registration card provided with your SunTech® Product. You can also register by filling out our online product registration form under the Products Section of this website.

Does the Oscar 2 or its cables contain Latex?

All of our products, including the Oscar 2, hoses and cables, do not contain any Latex.

How do I turn the unit on/off?

To turn ON, press and hold the start/stop button until you hear a series of 3 quick beeps. To turn OFF, press and hold the start/stop button until you hear a series of five beeps.

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Oscar 2 w/ SphygmoCor Inside FAQs

Which operating systems are compatible with AccuWin Pro (AWP)?

Windows 8.1, Windows 7 (32 or 64 bit) or XP

Can AccuWin Pro (AWP) export data to be used in a spreadsheet or database?

The AccuWin Pro software can export data to be used in a spreadsheet or database. Use the File >> Export function. This feature allows you to export reports either in ASCII or GDT output which is useful when the data will be merged with a database. GDT is a format commonly used to share computer medical records. The export function is flexible enough to allow users to choose various delimiters and to export only the data of interest.

Does SunTech's AWP software allow for sending reports by e-mail?

The AccuWin Pro v4v software can send reports by email. The AccuWin Pro v4 software has a feature allowing you to email files from within AccuWin Pro v4 to other AccuWin Pro v4 users.

How do I get my AWP software to work with my office EMR software?

AccuWin Pro v4 has a one button operation to create patient reports in PDF format. PDF files of patient reports can then be placed into the patient's folder for most EMR systems. This allows viewing of a patient's report without the need for AccuWin Pro.

I can’t get my computer to communicate with my monitor. Or, when trying to program or retrieve data, I receive the error, “Cannot communicate with ABP device.” How do I fix this?

Check the hardware settings under Monitor, then Configure port. Insure that Serial Port is set to USB and ABP Device is set to Oscar 2.

  1. Ensure the Oscar 2 has fresh batteries.
  2. Ensure that another device, such as a Holter monitor, is not connected to the specified port. Remove the device or change the serial port for your Oscar 2 to a port that is not being used.
  3. Check that the Oscar 2 is connected. After you have changed the settings, connect your Oscar 2 device and select Test Port to confirm that the computer and monitor are communicating.

In which languages is AWP available?

AccuWin Pro v4 is available in English. More languages will be released in the near future.

What if I don’t have SQL Express on my computer?

The following permissions are needed for the SQL Express installer to work:

  • SeBackupPrivilege
  • SeDebugPrivilege
  • SeSecurityPrivilege

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Accuwin Pro FAQs

Which operating systems are compatible with AccuWin Pro (AWP)?

AWP software will run on Windows operating systems only. AWP is compatible with Windows 98, 2000, ME, XP, Vista, and Windows 7 (32- and 64-bit). AWP has not yet been validated for compatibility with Windows 8.

Can AccuWin Pro (AWP) export data to be used in a spreadsheet or database?

The AccuWin Pro software can export data to be used in a spreadsheet or database. Use the File >> Export function, AccuWin Pro can be exported into an ASCII text file for use by most spreadsheet and database programs. The export function is flexible enough to allow for only data of interest and be exported and various of delimiters can be chosen.

Does SunTech's AWP software allow for sending reports by e-mail or modem?

The AccuWin Pro software can send reports by email or by modem. The AccuWin Pro v3.3 and v3.3.1 software have a feature allowing you to email AWP files from within AccuWin Pro to other AccuWin Pro users. All AWP files from any of our AccuWin software products can be sent via email and be opened with the corresponding AccuWin program that originally downloaded them. Also, all AccuWin Pro Software products can send reports over a modem to a fax machine when used with a PC with a fax-printer driver installed.

How do I get my AWP software to work with my office EMR software?

AccuWin Pro v3 has a one button operation to create patient reports in PDF format. PDF files of patient reports can then be placed into the patient's folder for most EMR systems. This allows viewing of a patient's report without the need for AccuWin Pro.

I can’t get my computer to communicate with my monitor. Or, when trying to program or retrieve data, I receive the error, “Cannot communicate with ABP device.” How do I fix this?

Check the hardware settings under Configure, then Preferences. Select a configuration to Edit. Serial Port will show all ports available on the computer.

  1. If using the USB adapter, install the driver (mini CD included in USB adapter packaging).
  2. Ensure the Oscar 2 w/ SphygmoCor Inside has battery power.
  3. Ensure that another device, such as a Holter monitor or PDA, is not connected to the specified port. Remove the device or change the serial port for your Oscar 2 to a port that is not being used.
  4. Check that the appropriate ABP device is connected. After you have changed the settings, connect your ABP device and select Test Port to confirm that the computer and monitor are communicating.

In which languages is AWP available?

AccuWin Pro is available in English, French, Italian, German, Spanish, Dutch, Czech, Polish, Turkish, Russian, Chinese, and Japanese. All of the languages are available on the software CD which is included in some Oscar 2 systems. The CD can also be purchased separately.

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Orbit BP Cuff FAQs

Why is it important to use the correct size cuff on my patients?

SunTech Medical Cuffs are designed to meet the AAMI (Association for the Advancement of Medical Instrumentation) clinical standards for blood pressure cuffs. These standards were devised in order to ensure adequate pressure on the artery of the upper arm, which is necessary to produce an accurate blood pressure measurement. If a cuff is used on an arm larger than the specified range, the resulting reading will be falsely high. If a cuff is used on an arm that is smaller than the specified range, the resulting reading will be falsely low.

How do I clean the Orbit™ Cuff?

The following cleaning methods have been applied 20 times to the cuff without any apparent negative effects.

  1. Medical Disinfectant Spray - The cuff may be sprayed with a mild disinfectant solution (e.g. Cidezyme®, ENZOL®, or 10% bleach solution), rinsed with distilled water, and line dry. Ensure that no liquid enters the bladder tubing.
  2. Medical Disinfect Wipe - Use a mild disinfectant wipe (e.g. Sani-Cloth®) and thoroughly wet cuff surface and line dry.
  3. Machine Wash - Remove bladder to machine wash the cuff shell. Machine wash warm (50–130°F, 10–54°C) with a mild detergent and line dry.

You may also watch a video tutorial here

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Overview

Overview

Get started with your SunTech products today. Our videos and how-to’s will have you up and running in no time or just use them as a quick review to sharpen your skills.

How to Measure Blood Pressure

No clinician would argue that blood pressure measurement is an important part of most patient consultations. But an increasing body of clinical evidence seems to indicate that improper blood pressure technique is fairly common. In an effort to contribute to the conversation of proper blood pressure technique, SunTech proudly presents a clinical training video unlike any that you’ve ever seen. It’s entertaining and funny, but also grounded in best practices as laid out by the American Heart Association and the latest clinical research. It may even be the most fun you’ve ever had watching a training video! If you enjoy watching, feel free to pass it along to any clinical professional you might know who measures blood pressure. Like it on Facebook! Tweet it! Instagram it! Just please, don’t ignore it!

 

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